When you first log in to Cisco Finesse, you will see you are in the Not Ready state. You will not receive calls until you make yourself Ready.
PC, Mac, web browser
Select the Not Ready drop-down arrow below your name in the top left of the screen and select Ready. Now you are available to take calls.
If you need to leave your desk or cannot take calls, mark yourself Not Ready by using the same process in step 1.
Outcome: You should now be able to set yourself as Ready or Not Ready to take calls in Cisco Finesse.
Visit the Incoming Call Management: Cisco Finesse page to create a ticket