Incoming Call Management: Cisco Finesse

Incoming Call Management makes it possible to handle large numbers of incoming calls by automatically diverting those calls to pre-defined groups of people and queuing excess calls when all group members are busy.

Articles (5)

Pinned Article Help & Resources: Cisco Finesse

View all help resources for Incoming Call Management: Cisco Finesse.

Answering calls in Cisco Finesse

Learn how to answer calls using Cisco Finesse.

Logging in to Cisco Finesse

Learn how to log in to Cisco Finesse on your phone or web browser.

Setting your availability in Cisco Finesse

Learn how to set your availability in Cisco Finesse.

Signing out of Cisco Finesse

Learn how to sign out of Cisco Finesse when you complete your workday.