Softphone: Calls in Microsoft Teams

Description

Calls is a softphone application within Microsoft Teams that allows you to place and answer audio calls from your OHIO work number. Calls are a quick way to connect in Teams. You can have one-on-one calls or calls with several people.

Access

Once provisioned for Calls in Microsoft Teams, click on the Call icon in the left menu of the Microsoft Teams application. Once there, you can use the dial pad to type in a phone number, search for an individual, or click on a number from your call history. Complete instructions on making audio (and video) calls from Teams can be found on Microsoft's help webpage. 

Who can access

• All active faculty and staff

How to request access

• Contact the IT Service Desk with the following information: 

  • The statement that you would like to use Calls within Microsoft Teams 

  • Your OHIO email address 

  • Your OHIO work phone number (if you have one). 

Features

• Make calls 

• Answer calls 

• Transfer calls 

• Consult then transfer calls 

• Check voice mail 

• Search Ohio University telephone directory 

• Call additional people into an ongoing call 

• Add and share a line with a delegate

• Record calls 

• Provide 911 emergency calling location information.  Please see Emergency 911 Calls in Microsoft Teams.

Limitations

• You cannot use Microsoft Teams Phone in call centers using Cisco Finesse.  Please see Incoming Call Management: Cisco Finesse.

Additional resources

Join the Collaboration Tools Advisory Community

• The Collaboration Tools Advisory Community is open to OHIO students, faculty, and staff who have an interest in collaboration tools including chat, remote meetings, intranets, and storage solutions.

Service support

• Service Level Agreement: Collaboration and Storage

• IT Services Roadmaps

• Help and Resources: Calls in Microsoft Teams

Get help

• Visit the Technology Help Center (help.ohio.edu) to get live support, view outages, and browse trainings.

Accessibility

Microsoft has several accessibility resources available for Calls in Microsoft Teams:

• Use a screen reader to make and answer calls in Microsoft Teams

• Take advantage of the accessibility features in Microsoft Teams

Ohio University strives to make its digital resources and services accessible to all visitors, including those with disabilities who may also be using assistive technology. If special steps are necessary in order to improve the accessibility of experiences for end-users, those steps must be taken. 
 
If you experience a barrier that affects your ability to access OHIO websites, videos, online forums, documents, or other information technology, please let us know. 
For further information about OHIO's digital accessibility resources, see:

• Digital Accessibility

• Office for University Accessibility

• Student Accessibility Services

• Ohio University's IT Accessibility Policy

Security

The Ohio University Information Security Office strives to educate and empower the University community to appropriately manage risks and protect OHIO’s information and systems. This effort is facilitated through policies, standards, and information security risk management program, as well as other tools and guidance that are provided to the University community. This modern approach creates a safe computing environment in which the University community can teach, learn, and conduct research. 

For additional information about OHIO’s security resources, see:

• Resources for students 

• Resources for faculty and staff 

• Resources for researchers