Updating your location in the RedSky MyE911 app

Description

Ensuring your current physical address is up to date in the MyE911 app is critical for first responders to locate you quickly and accurately in the event of an emergency. If the MyE911 app does not recognize your current location, it will automatically open a browser window and prompt you to enter your address.

RedSky MyE911 is essential for Jabber users.  If you use Microsoft Teams softphone exclusively and do not use Jabber, there is no need for the RedSky MyE911 app.  Please follow the instructions on the Emergency 911 Calls in Microsoft Teams page to ensure you have the correct settings for location emergency location sharing within Microsoft Teams.

Environment

PC, Mac, smartphone, tablet

Solution 

1. In the lower right corner of your screen, in your start bar, select the up arrow to open the System Tray 

2. Right-click on the red "MY" circle to display the options for MyE911

3. Select Open 

4. A new myE911.anywhere.e911cloud.com webpage should automatically open in your web browser.

• If you are off campus:

  1. Select the Add Location and Set as Current button 

  2. Populate all fields that appear in the pop-up window

  3. Select the Add and Set as Current Location button to save  

• If you are on campus:

  1. Search for your building under Let's find you 

  2. Select the building and floor of your location

Outcome: You should now be able to update your location in the RedSky MyE911 app.

Get help from OIT

• Visit the Softphone and Calls: Jabber page to create a ticket

Additional resources

• RedSky My E911 User Guide for Windows

• RedSky My E911 User Guide for Mac