Updating your location in the RedSky MyE911 app

Description

Ensuring your current physical address is up to date in the MyE911 app is critical for first responders to locate you quickly and accurately in the event of an emergency. If the MyE911 app does not recognize your current location, it will automatically open a browser window and prompt you to enter your address.

RedSky MyE911 is essential for Jabber users.  If you use Microsoft Teams softphone exclusively and do not use Jabber, there is no need for the RedSky MyE911 app.  Please follow the instructions on the Emergency 911 Calls in Microsoft Teams page to ensure you have the correct settings for location emergency location sharing within Microsoft Teams.

Environment

PC, Mac, smartphone, tablet

Solution 

  1. In the lower right corner of your screen, in your start bar, select the up arrow to open the System Tray Screenshot of a Windows computer screen with the system tray icon highlighted with a red circle

  2. Right-click on the red "MY" circle to display the options for MyE911Screenshot of a Windows computer screen with the system tray displayed, with the MyE911 icon highlighted with a red circle

  3. Select Open Screenshot of a Windows computer screen with the system tray displayed, with the MyE911 Open option highlighted with a red circle

  4. A new myE911.anywhere.e911cloud.com webpage should automatically open in your web browser.

  • If you are off campus:

    1. Select the Add Location and Set as Current button Screenshot of the MyE911 webpage, with the Add Location and Set as Current button highlighted with a red circle

    2. Populate all fields that appear in the pop-up window

    3. Select the Add and Set as Current Location button to save  Screenshot of the MyE911 webpage, with the Add Location and Set as Current button highlighted with a red circle

  • If you are on campus:

    1. Search for your building under Let's find you Screenshot of the MyE911 webpage, with the Let's find you search field highlighted with a red circle

    2. Select the building and floor of your location

 

Outcome: You should now be able to update your location in the RedSky MyE911 app.

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Details

Article ID: 401
Created
Wed 5/11/22 4:00 PM
Modified
Fri 8/18/23 4:54 PM