Description
There are multiple ways to access help in the Canvas learning management system. Canvas representatives are available by phone or online 24-hours/7 days a week. You can also access Canvas and OHIO help resources within Canvas.
Environment
Canvas in your web browser or the Canvas Student app
Solution
Review a short video on how to access help resources in Canvas:
Live Chat with Canvas Support (Online)
- In the Global Navigation menu, select the Get Help icon
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- Select Live Chat with Canvas Support (Students)
- Complete the required fields
- Select Start Chatting
Canvas Support Hotline (Phone)
- In the Global Navigation menu, select the Get Help icon
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- Dial the number listed below Canvas Support Hotline
OR
Select the Canvas Support Hotline link to call directly from your mobile device
OHIO Canvas Help Resources
- In the Global Navigation menu, select the Get Help icon
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- Select OHIO Canvas help resources
- Select Canvas: Students
- Select the topic that best addresses your question
Find Help Based on your Canvas Location
- From anywhere in Canvas, select the Support icon (question mark)
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- Select a listed topic/question or enter your question in the search bar
Search Common Student Questions
- In the Global Navigation menu, select the Get Help icon
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- Select Search Common Student Questions
- Under View Canvas Student Guides page, select one of the following based on your question:
- Student Guide
- Getting Started
- Student Videos
- Canvas Student Android Guide
- Canvas Student IOS Guide
- Troubleshooting
Report a Problem
- In the Global Navigation menu, select the Get Help icon
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- Select Report a Canvas Problem
- Complete the following fields
- Subject
- Description
- How is this affecting you
-
Select Submit Ticket
Submit an Idea to Improve Canvas
- In the Global Navigation menu, select the Get Help icon
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- Select Have an idea to improve Canvas?
- Select View and Submit ideas
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- Select Sign In
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- Select Log in with Canvas
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- Complete the required fields
- Select Submit
Outcome: You should now be able to access live help or help resources for your question.
Get Help from Canvas
- Live chat with Canvas support (Students)
- Get 24-hours/7-days a week Canvas support
- Dial the Canvas Support Hotline number located under "Get Help" in the Canvas Global Navigation Menu
- Contact OIT at 740-593-1222 for questions related to logging in, manually created courses, or third-party tools (Panopto, VoiceThread, Inclusive Access, etc.)
Get Help from OIT
Additional Resources