Getting Help in Canvas

Description

There are multiple ways to access help in the Canvas learning management system. Canvas representatives are available by phone or online 24-hours/7 days a week. You can also access Canvas and OHIO help resources within Canvas. 

Environment

Canvas in your web browser or the Canvas Student app

Solution 

Review a short video on how to access help resources in Canvas:

Live Chat with Canvas Support (Online)

  1. In the Global Navigation menu, select the Get Help icon A screen shot of the Canvas "Get Help" icon
  2. Select Live Chat with Canvas Support (Students)
  3. Complete the required fields
  4. Select Start Chatting

Canvas Support Hotline (Phone)

  1. In the Global Navigation menu, select the Get Help icon A screen shot of the Canvas "Get Help" icon
  2. Dial the number listed below Canvas Support Hotline

OR

Select the Canvas Support Hotline link to call directly from your mobile device

OHIO Canvas Help Resources

  1. In the Global Navigation menu, select the Get Help icon A screen shot of the Canvas "Get Help" icon
  2. Select OHIO Canvas help resources
  3. Select Canvas: Students
  4. Select the topic that best addresses your question

Find Help Based on your Canvas Location

  1. From anywhere in Canvas, select the Support icon (question mark) Screen shot of the Support question mark icon
  2. Select a listed topic/question or enter your question in the search bar 

Search Common Student Questions

  1. In the Global Navigation menu, select the Get Help icon A screen shot of the Canvas "Get Help" icon
  2. Select Search Common Student Questions
  3. Under View Canvas Student Guides page, select one of the following based on your question:
  • Student Guide
  • Getting Started 
  • Student Videos
  • Canvas Student Android Guide
  • Canvas Student IOS Guide
  • Troubleshooting

Report a Problem

  1. In the Global Navigation menu, select the Get Help icon A screen shot of the Canvas "Get Help" icon
  2. Select Report a Canvas Problem
  3. Complete the following fields
  • Subject
  • Description
  • How is this affecting you
  1. Select Submit Ticket

Submit an Idea to Improve Canvas

  1. In the Global Navigation menu, select the Get Help icon A screen shot of the Canvas "Get Help" icon
  2. Select Have an idea to improve Canvas?
  3. Select View and Submit ideas A screen shot of the Canvas "View and Submit ideas" button
  4. Select Sign In A screen shot of the Canvas "Sign In" button
  5. Select Log in with Canvas Sceen shot of "Log in with Canvas" button
  6. Complete the required fields
  7. Select Submit

Outcome: You should now be able to access live help or help resources for your question.

Get Help from Canvas

  • Live chat with Canvas support (Students)
  •  Get 24-hours/7-days a week Canvas support
    • Dial the Canvas Support Hotline number located under "Get Help" in the Canvas Global Navigation Menu
  • Contact OIT at 740-593-1222 for questions related to logging in, manually created courses, or third-party tools (Panopto, VoiceThread, Inclusive Access, etc.)

Get Help from OIT

Additional Resources

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Details

Article ID: 839
Created
Wed 3/27/24 8:56 AM
Modified
Wed 5/8/24 3:13 PM

Related Services / Offerings (1)

Canvas is an online Learning Management System designed to facilitate communication and the sharing of course content between instructors, teaching assistants, students, and guests.