Description
There are multiple ways to access help in the Canvas learning management system. Canvas representatives are available by phone or online 24-hours/7 days a week. You can also access Canvas and OHIO help resources within Canvas.
Environment
Canvas in your web browser or the Canvas Student app
Solution
Review a short video on how to access help resources in Canvas:
Live Chat with Canvas Support (Online)
- In the Global Navigation menu, select the Get Help icon
![A screen shot of the Canvas "Get Help" icon](https://help.ohio.edu/TDPortal/Images/Viewer?fileName=82efae69-856d-45bb-8280-704882784c79.png&beidInt=2)
- Select Live Chat with Canvas Support (Students)
- Complete the required fields
- Select Start Chatting
Canvas Support Hotline (Phone)
- In the Global Navigation menu, select the Get Help icon
![A screen shot of the Canvas "Get Help" icon](https://help.ohio.edu/TDPortal/Images/Viewer?fileName=82efae69-856d-45bb-8280-704882784c79.png&beidInt=2)
- Dial the number listed below Canvas Support Hotline
OR
Select the Canvas Support Hotline link to call directly from your mobile device
OHIO Canvas Help Resources
- In the Global Navigation menu, select the Get Help icon
![A screen shot of the Canvas "Get Help" icon](https://help.ohio.edu/TDPortal/Images/Viewer?fileName=82efae69-856d-45bb-8280-704882784c79.png&beidInt=2)
- Select OHIO Canvas help resources
- Select Canvas: Students
- Select the topic that best addresses your question
Find Help Based on your Canvas Location
- From anywhere in Canvas, select the Support icon (question mark)
![Screen shot of the Support question mark icon](https://help.ohio.edu/TDPortal/Images/Viewer?fileName=98d2c61a-b6fa-433a-b8ea-f1c7b30bf69f.png&beidInt=2)
- Select a listed topic/question or enter your question in the search bar
Search Common Student Questions
- In the Global Navigation menu, select the Get Help icon
![A screen shot of the Canvas "Get Help" icon](https://help.ohio.edu/TDPortal/Images/Viewer?fileName=82efae69-856d-45bb-8280-704882784c79.png&beidInt=2)
- Select Search Common Student Questions
- Under View Canvas Student Guides page, select one of the following based on your question:
- Student Guide
- Getting Started
- Student Videos
- Canvas Student Android Guide
- Canvas Student IOS Guide
- Troubleshooting
Report a Problem
- In the Global Navigation menu, select the Get Help icon
![A screen shot of the Canvas "Get Help" icon](https://help.ohio.edu/TDPortal/Images/Viewer?fileName=82efae69-856d-45bb-8280-704882784c79.png&beidInt=2)
- Select Report a Canvas Problem
- Complete the following fields
- Subject
- Description
- How is this affecting you
-
Select Submit Ticket
Submit an Idea to Improve Canvas
- In the Global Navigation menu, select the Get Help icon
![A screen shot of the Canvas "Get Help" icon](https://help.ohio.edu/TDPortal/Images/Viewer?fileName=82efae69-856d-45bb-8280-704882784c79.png&beidInt=2)
- Select Have an idea to improve Canvas?
- Select View and Submit ideas
![A screen shot of the Canvas "View and Submit ideas" button](https://help.ohio.edu/TDPortal/Images/Viewer?fileName=6417bdf7-3892-485c-84d8-25dd0800ea7e.png&beidInt=2)
- Select Sign In
![A screen shot of the Canvas "Sign In" button](https://help.ohio.edu/TDPortal/Images/Viewer?fileName=a57b71a9-e4b4-46e9-8113-a6683852fac6.png&beidInt=2)
- Select Log in with Canvas
![Sceen shot of "Log in with Canvas" button](https://help.ohio.edu/TDPortal/Images/Viewer?fileName=46912a0b-184f-4696-9670-d002acc520aa.png&beidInt=2)
- Complete the required fields
- Select Submit
Outcome: You should now be able to access live help or help resources for your question.
Get Help from Canvas
- Live chat with Canvas support (Students)
- Get 24-hours/7-days a week Canvas support
- Dial the Canvas Support Hotline number located under "Get Help" in the Canvas Global Navigation Menu
- Contact OIT at 740-593-1222 for questions related to logging in, manually created courses, or third-party tools (Panopto, VoiceThread, Inclusive Access, etc.)
Get Help from OIT
Additional Resources