Support Experience Management involves the oversight and continuous improvement of how end users engage with IT services—from ordering and consuming services to receiving help and tracking status. This includes managing the enterprise ticketing platform and call center management tools that enable responsive, transparent, and efficient support across the university.
Services (2)
Users can use the services contained within to request a variety of mass communications-- from OEN and OHIO IT news updates to mass emails and OHIO IT Meeting agenda requests
Training requests, Form Management and other Team Dynamix requests can be processed here