Phone services, including voicemail, virtual fax, softphones, and more

Services (7)

Incoming Call Management: Cisco Finesse

Incoming Call Management makes it possible to handle large numbers of incoming calls by automatically diverting those calls to pre-defined groups of people and queuing excess calls when all group members are busy.

Softphone and Calls: Jabber

For those needing a softphone solution for call (ring) groups, Jabber is an application that lets you use your Windows or Apple computer to place and answer calls from your Ohio University work number.

Softphone: Calls in Microsoft Teams

Calls, an application within Microsoft Teams, is the recommended softphone application that lets you use your computer or mobile device to place and answer calls from your Ohio University work number.


Ohio University provides landline telephone service in faculty and staff offices, conference rooms, and other public areas on all campuses.

Virtual Fax

Send and receive faxes via email or over the web.

Virtual Meetings, Chat, Phone: Microsoft Teams

A powerful team-based collaboration tool that provides group chat, channeled conversations, instant messaging, live document collaboration, audio or video calls, and meetings (from one-on-ones to fully-featured audio/video conferences). Teams works in conjunction with other Microsoft applications such as OneDrive and OneNote via Microsoft Groups. Persistent histories make it easy to review past conversations and shared documents.


Voicemail allows telephone callers to leave a voice message for the number they called when the owner is unavailable to answer the call. Voicemail can also be managed through the Single Inbox feature.