Help Desk: TeamDynamix

TeamDynamix is a web-based platform that allows departments to offer OHIO users a one-stop shop for ticket requests and help articles. Robust workflow, reporting, and configuration options allow departments to manage ticket queues and offer a user-friendly help desk experience.

Categories (2)

Ticketing

Articles related to the ticketing application in TeamDynamix.
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Reporting

Resources to help with the reporting feature in TeamDynamix.
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Articles (5)

Pinned Article Getting Started: TDX Client Portal & Client Portal Admin

An overview of the Client Portal page and associated administrative features available to TeamDynamix administrators.

Pinned Article Getting Started: TeamDynamix

Summary of TeamDynamix features and applications.

Creating a TeamDynamix Solution Account

Guide to creating an account with TeamDynamix Solutions, a help hub for TeamDynamix users.

TeamDynamix Mobile App

TeamDynamix’s much-anticipated TDX mobile app is now available! The app gives you access to the same TDX applications you usually access using your computer, including the ticket, asset, and people applications.

Updating Your Signature in TeamDynamix (TDX)

You can add a custom signature that automatically shows up on your ticket comments and in ticket response templates.