Help & Resources: Voicemail

Table of Contents

• Getting started

• How to

  • Manage your voicemail online using WebInbox

  • Setting up Email and Text Message Notifications

  • Setup voicemail by phone type

Getting started

The guides below help you with logging in for the first time, managing your account, and using common commands on your telephone and the WebInbox. 

• Accessing voicemail

• Setting up voicemail guide (PDF)

•  Setting up voicemail with Unity Connection phone interface

How to 

Manage your voicemail online using WebInbox 

WebInbox allows you to listen to voicemail messages and manage your account settings online. 

Note - If you are having issues using this web interface, try using a different browser. 

• WebInbox user guide 

• Setting up WebInbox guide (PDF)

• Unified Communications Self Care Portal 

Setting up email and text message notifications 

To set up email and/or text message notifications when a voicemail has been left for you. 

Note: this option only provides you with the notification, not a voicemail attachment. 

• Email/text message notification user guide 

• Setting up email and text message notification guide (PDF) 

Setup voicemail by phone type

• Cisco 7821 

• Cisco 7925G 

• Cisco 8800 

• Cisco 8821 

• Cisco 8831 

• Cisco 8945 

For more information, please visit Voicemail service page

Get help from OIT

• Forgot your PIN? Go to the Voicemail service page to create a ticket. Request that your voicemail PIN be reset. You will need to provide your OHIO ID and the phone number associated with the voicemail that needs to be reset