 Ticketing

This article provides an overview of how to assign and/or reassign tickets in TDNext.

This article describes ticket tasks, how to create ticket tasks, and when to use ticket tasks in TDNext.

There are two main methods of creating tickets in TeamDynamix. This article provides how-to steps to both methods.

This article provides guidance on how to edit tickets in TDNext.

An easy guide to what each TeamDynamix ticket status means—like New, Open, In Process, or Waiting for Customer—and when to use them. This article helps you understand how tickets move through the support process so you always know what each status indicates and what should happen next.

This article provides instructions on how to search and filter tickets. It also provides instruction on how to save searchs, and delete saved searches.

This article describes how to update a ticket in TDNext.